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PayPal and phone numbers

    Nov 11 2010 11:25:31

    #1

    Steve B

    Join date : 2008-09-18      Posts : 7

    Hi,
    I've set up my client's cart with PayPal Website Payments Pro (UK), and all is working except for a problem with my client's couriers who need a phone number before they can accept a delivery, this is so they can contact the customer if they get lost!
    Everthing is fine with the cedit card side as the phone number is a required field in the payments section of the cart.
    The problem is with the Express checkout where the customer is sent directly to PayPal to login and pay for their goods, the only details we get back from PayPal is the customer's address details but no phone number.
    Is there any way of getting that from their PayPal account, or is there another way of getting their phone number prior to them ordering the goods?
    Thanks,
    Steve.

    Steve B
    SBDesign




    Nov 11 2010 12:02:10

    #2

    GT

    Join date : 2008-09-18      Posts : 3207

    Don't you see the tel number in the order confirmation from Mal's?

    Having trouble with a form or need one building?
    Fast turnaround, but I do charge :)

    Mal's Forms / Scripts and the syntax are here.




    Nov 11 2010 13:14:34

    #3

    Geoff

    Join date : 2008-09-18      Posts : 415

    In your PayPal account go to -

    Profile
    My selling preferences
    Website preferences -> update
    Contact telephone number -> select On (Required Field)
    Save



    Nov 11 2010 16:05:31

    #4

    Steve B

    Join date : 2008-09-18      Posts : 7

    GT said Don't you see the tel number in the order confirmation from Mal's?

    No, the PayPal page is before you get to the Mal's Billing and Shipping details.

    Geoff said In your PayPal account go to -

    Profile
    My selling preferences
    Website preferences -> update
    Contact telephone number -> select On (Required Field)
    Save


    Thanks! Exactly what I was looking for Geoff.
    All is now well and my client is happy too!

    Thanks,

    Steve

    Steve B
    SBDesign