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PayPal and return to website question

    Nov 12 2010 13:38:01

    #1

    Steve B

    Join date : 2008-09-18      Posts : 7

    Hi,
    Here's another PayPal question:

    We have Website Payments Pro setup along with the Express Checkout.
    Is there any way to get the customer back to your website if after they have clicked on the Express Checkout pay by PayPal button and been taken to the login page at PayPal they then decide that they want to go back to the website. If they click on the "Canel order and return to the website" link it returns you to the Mal's cart page where you input your address details.

    Is there any way to have that link go back to a page on your website and not to Mal's shopping cart?

    Thanks,

    Steve

    Steve B
    SBDesign




    Nov 12 2010 13:59:37

    #2

    Debbie Q

    Join date : 2008-09-18      Posts : 4994

    Not that I know of. Once they go to PayPal the cart clears the cookie and if they go back they get cart not found.

    Debbie Q

    Mal's Support: www.mals-e.com/support.php
    GT's Forms and examples: www.malsforms.com
    Helpful java scripts: www.gemasana.com/mals
    Shipping help documents: www.stoner.org.uk/mals

    My Create-A-Book Publishing - mycreateabook.com
    Personalized Books, Music CDs and Gifts for all ages and occasions.

    Please help me out and share my site on your networks.




    Nov 12 2010 14:08:15

    #3

    Geoff

    Join date : 2008-09-18      Posts : 415

    Not so. The cancel and return link on PayPal's Express Checkout login page will return to Mals cart with order details intact. This presumably is to allow the user to continue the purchase with a card, having opted not to use PayPal.



    Nov 12 2010 14:14:09

    #4

    Debbie Q

    Join date : 2008-09-18      Posts : 4994

    My customer must have done something else then. She spent 2 hours putting things into the cart, clicked PayPal and then decided not to pay that way. Went back to the cart and it was gone.

    Debbie Q

    Mal's Support: www.mals-e.com/support.php
    GT's Forms and examples: www.malsforms.com
    Helpful java scripts: www.gemasana.com/mals
    Shipping help documents: www.stoner.org.uk/mals

    My Create-A-Book Publishing - mycreateabook.com
    Personalized Books, Music CDs and Gifts for all ages and occasions.

    Please help me out and share my site on your networks.




    Nov 12 2010 14:25:46

    #5

    Geoff

    Join date : 2008-09-18      Posts : 415

    Not surprising. After 2 hours the cart's cookie would've expired.