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    Dec 09 2011 22:02:39

    #1

    Nigel B

    Join date : 2009-10-14      Posts : 64

    Hi Experts

    I have a premium account connected for the last 6 months to a gateway with Eft Pos New Zealand. Today I found in my LIST ORDERS a sale that was rung on a month ago and was showing in RED. So no notification was sent as it was presumed a failed transaction.

    However Ive discovered that the customers card was charged and money was in our account.

    This is an awkward situation and I dont know how to avoid this in the future. maybe it was a one off ? Any thoughts ?



    Dec 09 2011 23:00:47

    #2

    Debbie Q

    Join date : 2008-09-18      Posts : 4994

    Always good practice to double check orders in admin on a regular basis.

    Debbie Q

    Mal's Support: www.mals-e.com/support.php
    GT's Forms and examples: www.malsforms.com
    Helpful java scripts: www.gemasana.com/mals
    Shipping help documents: www.stoner.org.uk/mals

    My Create-A-Book Publishing - mycreateabook.com
    Personalized Books, Music CDs and Gifts for all ages and occasions.

    Please help me out and share my site on your networks.




    Dec 10 2011 00:11:54

    #3

    Nigel B

    Join date : 2009-10-14      Posts : 64

    Hi Debbie.

    I have many orders in admin that are red and all of them to date have been cancelled sales for some reason, or sales not continued.

    But how do I know whether its an order thats been paid for or not?

    This order was RED but money had gone into our account.



    Dec 10 2011 03:43:23

    #4

    Debbie Q

    Join date : 2008-09-18      Posts : 4994

    The only way to tell for sure is to cross match it with the payments. Pain in the tushy but the only way to know for sure. Luckily for us, Red orders do not happen very often.

    Debbie Q

    Mal's Support: www.mals-e.com/support.php
    GT's Forms and examples: www.malsforms.com
    Helpful java scripts: www.gemasana.com/mals
    Shipping help documents: www.stoner.org.uk/mals

    My Create-A-Book Publishing - mycreateabook.com
    Personalized Books, Music CDs and Gifts for all ages and occasions.

    Please help me out and share my site on your networks.




    Dec 12 2011 20:02:04

    #5

    Nigel B

    Join date : 2009-10-14      Posts : 64

    Ouch, thanks Debbie