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Re:Disappearing Customer Message

    Jul 12 2012 09:03:32

    #1

    Kitty

    Join date : 2008-09-18      Posts : 5

    In our case, it's intermittent because one customer will enter something in the Customer Message field just before clicking 'Go to Checkout / Go to Payments' and it will be recorded, while another customer will enter something and then click 'Continue Shopping' and it will be lost. Unfortunately, the standard receipt doesn't display a blank Customer Message Field so customers often don't notice the errors until they've received their orders.