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Feedback for the cart

    Jan 09 2013 08:34:27

    #1

    Julie Britton

    Join date : 2008-09-18      Posts : 12

    Is there anywhere to give feedback for the cart? After all, it's us that are out there testing it.

    I say this because the six, yes SIX pages it takes to get through mine at present is pretty vile, I must be losing a bunch of my sales right there.

    I've just had a mini review done by Peep at Conversion XL, and sure enough, my fab site, falls down on the cart.
    http://conversionxl.com/free-mini-reviews-part-2/

    Simply put, to keep up we need to move toward one page checkout. Simplify the shipping, make payment buttons clear.

    I don't think the checkout page has changed in the entire time I've been with you, which I suspect is 10 yrs. What was fine in 2003, just doesn't cut the mustard in 2013.

    This past year or so, it feels like the response to frustrations with the cart has been, 'well, it's what it is, like it or lump it.' Surely I'm mistaken?



    Jan 09 2013 08:42:39

    #2

    GT

    Join date : 2008-09-18      Posts : 3207

    Hi Julie,

    Why not use your own buttons?

    Why not use the template system?

    What do you have that forces the viewer through six pages? I have four on most of my clients sites.

    What is the URL of your site?

    Having trouble with a form or need one building?
    Fast turnaround, but I do charge :)

    Mal's Forms / Scripts and the syntax are here.




    Jan 09 2013 08:51:10

    #3

    Julie Britton

    Join date : 2008-09-18      Posts : 12

    Yes, I'll use my own buttons, but all the same, 4 to 6 pages to checkout is 3-5 pages too many, surely?

    My website is www.luxtenebrae.com



    Jan 09 2013 10:00:17

    #4

    GT

    Join date : 2008-09-18      Posts : 3207

    Oh wow - you might've warned me I was about to get hot under the collar :)

    I have just placed an order, I get only three pages at Mal's.

    Shipping / My address / Method of payment

    Any others are your payment processor.

    You could keep the buyer on your page and collect the shipping charges there, then go straight to payments, then one page at Mal's for payment method.

    By the way, I can order WITHOUT having to choose a colour, I would make the dropdown for the colour a mandatory field.

    Having trouble with a form or need one building?
    Fast turnaround, but I do charge :)

    Mal's Forms / Scripts and the syntax are here.




    Jan 10 2013 16:56:03

    #5

    GT

    Join date : 2008-09-18      Posts : 3207

    Just looked at Opencart (which has a Mal's module) and that has six pages...

    Step 1: Checkout Options

    New Customer
    Checkout Options:Register Account

    By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.

    Returning Customer
    I am a returning customerE-Mail:

    Password:

    Forgotten Password

    Step 2: Account & Billing Details

    Step 5: Payment Method

    Step 6: Confirm Order

    Having trouble with a form or need one building?
    Fast turnaround, but I do charge :)

    Mal's Forms / Scripts and the syntax are here.