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Field format error 10747

    Feb 01 2013 14:07:52

    #1

    Darren

    Join date : 2008-11-05      Posts : 11

    Hi all

    A customer is reporting the following error on checkout

    "Field format error 10747 - this transaction cannot be processed. "

    According to the PayPal error guide - this refers to an invalid IP address. Is anyone able to shed some light as to what is causing this ?

    We are running PayPal payments pro

    Thanks



    Feb 01 2013 15:39:53

    #2

    Alan

    Join date : 2008-09-18      Posts : 2951

    No reason to suppose it's relevant but I did notice

    HTTP 1.0 support will be discontinued on www.paypal.com after February 1, 2013 (ATTN: Merchants using PDT/IPN)

    Alan
    Some shipping help documents are available at www.stoner.org.uk/mals/




    Feb 01 2013 16:05:36

    #3

    Alan

    Join date : 2008-09-18      Posts : 2951

    Contact Mal if it is still a problem.

    Alan
    Some shipping help documents are available at www.stoner.org.uk/mals/




    Feb 04 2013 07:27:32

    #4

    Darren

    Join date : 2008-11-05      Posts : 11

    Thanks Alan

    First customer was at work ... and second customer was using airport wifi.

    Don't know whether this was perhaps a firewall issue on the client side that was upsetting PayPal ?

    Will continue to monitor situation.