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Orders are not being recorded in Mal's and No Notifications

    Nov 05 2013 17:33:39

    #1

    Yukon4

    Join date : 2008-09-18      Posts : 67

    We are not getting any order notification emails anymore. I've checked, and all settings are correct --- they haven't been changed or touched, and the correct email is set for the order notifications.

    Now, we realize that the orders are also NOT even listed in Mal's!! There have been 12-15 orders in the last few weeks --- they are recorded in our Pay Pal account -- but NOTHING listed in Mal's.

    What's going on? Help!



    Nov 05 2013 18:59:55

    #2

    Debbie Q

    Join date : 2008-09-18      Posts : 4994

    Email Mal directly.

    Debbie Q

    Mal's Support: www.mals-e.com/support.php
    GT's Forms and examples: www.malsforms.com
    Helpful java scripts: www.gemasana.com/mals
    Shipping help documents: www.stoner.org.uk/mals

    My Create-A-Book Publishing - mycreateabook.com
    Personalized Books, Music CDs and Gifts for all ages and occasions.

    Please help me out and share my site on your networks.




    Nov 05 2013 19:24:39

    #3

    Alan

    Join date : 2008-09-18      Posts : 2951

    Do you have other carts using Paypal?

    Alan
    Some shipping help documents are available at www.stoner.org.uk/mals/




    Nov 05 2013 20:44:35

    #4

    Yukon4

    Join date : 2008-09-18      Posts : 67

    Alan said Do you have other carts using Paypal?

    Good question --- will double check.