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Required Fields-Phone Number

    Sep 07 2008 14:51:08

    #1

    Barb

    Join date : 2008-09-18      Posts : 50

    I have the phone number field checked in required fields but it's either not requiring the customer to enter the number or it's not keeping the number. I need the phone number especially on international orders. Is this just a glitch or is there a way to fix it so it will always be required? It's been happening forever, I just never took the time to ask!

    Thanks!



    Sep 07 2008 17:44:19

    #2

    tom g

    Join date : 2008-09-18      Posts : 488

    We have never had this problem



    Sep 08 2008 02:48:16

    #3

    Debbie Q

    Join date : 2008-09-18      Posts : 4994

    If your payments are being processed by PayPal there is a setting in PayPal where you can make the phone number required. Customers are leaving Mal's to make the payment so if PayPal does not require the number it doesn't mater if Mal's asked for it or not. You won't get it.

    If not using PayPal maybe other processors are the same way.

    Debbie Q

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    Sep 08 2008 11:55:26

    #4

    Barb

    Join date : 2008-09-18      Posts : 50

    I'm on ww6 and use paypal pro. I'll go check in paypal for the required number. I never get a phone number on international orders. I think I've had a number once.