Community Forums 

Main Content

Shipping Address Shows under Invoice Details in Customer Email

    May 29 2014 12:21:23

    #1

    Flaggfish

    Join date : 2008-09-23      Posts : 77

    Hi,
    I am not asking for invoice details in my settings since folks are paying with Paypal and I don't want them to enter 3 addresses. But the shipping details are showing up under Invoice details in the receipt and the shipping section is blank. What am I doing wrong?



    May 29 2014 15:17:19

    #2

    Debbie Q

    Join date : 2008-09-18      Posts : 4994

    You are doing nothing wrong. It is what PayPal does. I ask for both payment and shipping details and I still often get shipping details showing up under the invoice and shipping blank.

    Debbie Q

    Mal's Support: www.mals-e.com/support.php
    GT's Forms and examples: www.malsforms.com
    Helpful java scripts: www.gemasana.com/mals
    Shipping help documents: www.stoner.org.uk/mals

    My Create-A-Book Publishing - mycreateabook.com
    Personalized Books, Music CDs and Gifts for all ages and occasions.

    Please help me out and share my site on your networks.




    Jun 05 2014 11:46:44

    #3

    Flaggfish

    Join date : 2008-09-23      Posts : 77

    My solution after talking to Mal was to switch to Paypal Express Checkout and turn off the Mal's Cart. Then I also turned off the Customer Receipt setting in Mal's. So now we will go in to the Mal's cart when we receive a payment from Paypal, and edit it so it shows the customer name and email that Paypal does collect. It's easy to email a receipt and we've switched to HTML receipts so it looks good. Phew..