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unwanted shipping is automatically being added

    Feb 22 2016 14:33:31

    #1

    msleah

    Join date : 2011-08-18      Posts : 9

    Hi... I have been using Linklok successfully for some time for my downloads without any issues.

    Now, when someone orders a download, Mals cart is adding shipping. I asked Adrian over at Linklok and he says Linklok doesn't have anything to do with shipping and that Mals cart is adding it.

    Can someone please suggest what it might be?

    Thanks
    Brenda

    P.S. Here is the what the shopping link looks like from Linklok that was working fine.

    http://ww9.aitsafe.com/cf/add.cfm?userid=B988877&product=It+Is+Well+Perf+Track+Download&price=9.99&scode=id5IIW&return=www.PhilandBrendaNicholas.com/generalperformancetracks.html



    Feb 22 2016 16:35:26

    #2

    Don

    Join date : 2008-09-18      Posts : 487

    Contact Mal ASAP - Link at the bottom of this page.

    DB.

    www.donbarrow.co.uk
    www.pacenotes.com
    Please either Share or Like my Facebook




    Feb 22 2016 16:41:57

    #3

    Don

    Join date : 2008-09-18      Posts : 487

    You have a units="1" mid way through your link - I think you will find that's the problem, it's adding whatever you have set in your cart.

    DB.

    <a href="http://ww9.aitsafe.com/cf/add.cfm?userid=B988877&product=It+Is+Well+CD+Perf+Trk&price=10.99&qty=1&return=www.PhilandBrendaNicholas.com/generalperformancetracks.html&units=1";

    www.donbarrow.co.uk
    www.pacenotes.com
    Please either Share or Like my Facebook




    Feb 22 2016 17:47:42

    #4

    msleah

    Join date : 2011-08-18      Posts : 9

    Hi Don...
    Hi thanks for your reply... that is an id that stands for the song - IIW (It is Well), that is not a number.

    Have looked and checked and can't find out why it changed. Anyone else have any other ideas?



    Feb 22 2016 18:28:11

    #5

    Alan

    Join date : 2008-09-18      Posts : 2950

    If you are using option 7 I would contact Mal. It appears to be behaving as though you are using option 6.

    Alan
    Some shipping help documents are available at www.stoner.org.uk/mals/




    Feb 22 2016 19:05:19

    #6

    msleah

    Join date : 2011-08-18      Posts : 9

    Hi Alan... We are using option 6. It's crazy as of January or so of this year it was I have orders I have reviewed and the downloads from Linklok was working fine.

    What in the world could have changed?

    At any rate, I check with Mal....

    Thanks Guys.....



    Feb 22 2016 19:46:17

    #7

    Debbie Q

    Join date : 2008-09-18      Posts : 4994

    Don is not talking about the id. After the return URL you have units=1.



    msleah said Hi Don...
    Hi thanks for your reply... that is an id that stands for the song - IIW (It is Well), that is not a number.

    Have looked and checked and can't find out why it changed. Anyone else have any other ideas?

    Debbie Q

    Mal's Support: www.mals-e.com/support.php
    GT's Forms and examples: www.malsforms.com
    Helpful java scripts: www.gemasana.com/mals
    Shipping help documents: www.stoner.org.uk/mals

    My Create-A-Book Publishing - mycreateabook.com
    Personalized Books, Music CDs and Gifts for all ages and occasions.

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    Feb 22 2016 22:04:35

    #8

    Alan

    Join date : 2008-09-18      Posts : 2950

    Then switch (back?) to option 7.

    It will use the units total. Your CDs have units=1. Your downloads don't. That's fine.

    Option 6 uses the item count and ignores units values. To my knowledge (15 years or so) it's always been that way so I can't understand your experience.

    Alan
    Some shipping help documents are available at www.stoner.org.uk/mals/




    Feb 23 2016 01:49:00

    #9

    msleah

    Join date : 2011-08-18      Posts : 9

    Thanks Alan... that did it. I guess I inadvertently changed it from 7 to 6. At any rate I changed it back to 7 and the download's shipping are 0.00 and the CD's are calculating properly.

    Thank again for your help...
    Brenda

    P.S. I have already emailed Mal nevermind - cause the forum helped me.... <heart>