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PayPal payment RED in shopping cart not credited - in addition to last post

    Jul 01 2016 17:46:24

    #1

    Amberlii

    Join date : 2008-09-18      Posts : 20

    I just posted a problem and found another. We have a payment from 6/24 and 6/25 that is in red on our Mals cart view order screen with payment details method PayPal - Unconfirmed. They had selected PayPal as form of payment and these 2 payments that are in red are not credited to our PayPal business account???



    Jul 01 2016 18:30:54

    #2

    GT

    Join date : 2008-09-18      Posts : 3207

    If not creditted to your PayPal account, then no payment was made, hence Mals shows in red is my understanding.

    Having trouble with a form or need one building?
    Fast turnaround, but I do charge :)

    Mal's Forms / Scripts and the syntax are here.




    Jul 03 2016 06:48:34

    #3

    Alan

    Join date : 2008-09-18      Posts : 2950

    If Mal's says unconfirmed I'd think it means that. Couldn't check for certain but I'd guess there are three order statuses in Mal's.

    1) Black with 'Paid' after positive feedback.
    2) Red with 'Unknown' if no feedback.
    3) Red with something like 'Failed' if negative feedback.

    And probably another status if no payment is involved. I'll check with Mal.

    Alan
    Some shipping help documents are available at www.stoner.org.uk/mals/




    Jul 04 2016 11:06:11

    #4

    Alan

    Join date : 2008-09-18      Posts : 2950

    Mal said
    The cart just records whether an order is confirmed as paid or not. However it may record an error message if there is one, in which case you would be able to see it when you view the order in Admin.

    Alan
    Some shipping help documents are available at www.stoner.org.uk/mals/




    Jul 04 2016 17:46:44

    #5

    Amberlii

    Join date : 2008-09-18      Posts : 20

    Thank you very much!