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Clients getting error on return after payment by paypal?

    Jul 04 2016 17:16:03

    #1

    AnnieK2

    Join date : 2008-09-18      Posts : 3

    So i have had a few clients message this morning.. that their customers -- after paying at paypal and getting returned back to their site.. get an error message.

    Funny thing.. the orders are in the store admin.. and payment in paypal...

    the url that gives the error is a mals url.. you know like a ww7.aitsafe.com

    so far I noticed they are all on the ww7 server line....
    anyone else having issues?

    the error simply states

    ERROR - Order number (then their order id number)

    Sorry, but there was an error processing your request.

    Please contact us if you have any questions

    I know its a holiday weekend here in the states and all.. but clients are getting mad since they are running holiday sales!?



    Jul 04 2016 17:54:33

    #2

    AnnieK2

    Join date : 2008-09-18      Posts : 3

    **************************Closed, the awesome Mal took care of it.. THANKS!!!*******************



    Jul 05 2016 12:03:47

    #3

    dplautMyAccount

    Join date : 2009-01-31      Posts : 15

    I'm having the same problem. I hope that this was fixed for all accounts.

    -------
    AnnieK2 said So i have had a few clients message this morning.. that their customers -- after paying at paypal and getting returned back to their site.. get an error message.

    Funny thing.. the orders are in the store admin.. and payment in paypal...

    the url that gives the error is a mals url.. you know like a ww7.aitsafe.com

    so far I noticed they are all on the ww7 server line....
    anyone else having issues?

    the error simply states

    ERROR - Order number (then their order id number)

    Sorry, but there was an error processing your request.

    Please contact us if you have any questions

    I know its a holiday weekend here in the states and all.. but clients are getting mad since they are running holiday sales!?



    Jul 05 2016 16:42:07

    #4

    stefano_261283

    Join date : 2014-11-01      Posts : 11

    We have same problem with server https://ww8.aitsafe.com

    The customer did not redirect on mal's cart.
    I think it is problem with redirect url form paypal to mals cart.



    Jul 06 2016 14:12:26

    #5

    Ian S

    Join date : 2008-09-18      Posts : 154

    We had lots of problems with PayPal a few weeks go and Mal said to cure this by enabling the 'IPN' feature in the carts PayPal settings.

    This cured most of the problems but we are still getting occasional customers saying they have the error message problem that Annie mentioned above.

    How did Mal solve this for you Annie?

    What is also strange is that when we list the orders, some of the PayPal ones have long payment references against them , presumably generated by PayPal, and others simply say 'Paid'