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PayPal unverified payments in red

    Sep 27 2016 22:33:00

    #1

    Erica Ratcliffe

    Join date : 2011-04-25      Posts : 38

    my website payments are showing up as unverified payments in red on my orders this is happening more and more recently these days. my account with paypal is excellent so there no issues there. please can you advise if there is anything i can do to stop this or do i need to change any setting to stop this?
    Many thanks erica



    Oct 03 2016 12:06:54

    #2

    richplane

    Join date : 2009-05-22      Posts : 8

    I think this is a duplicate of my thread: https://www.mals-e.com/viewtopic.php?id=31140&mid=31140&fid=2

    I think PayPal has changed the way it is processing credit/debit card payments for people without a PayPal account.

    Castlegate IT
    https://www.castlegateit.co.uk




    Oct 06 2016 21:46:10

    #3

    Alive & Well

    Join date : 2008-10-01      Posts : 123

    I HAVE a paypal account and my last 2 payments didn't say verified or not. Fortunately they were previous customers from when I used to take Sage Payments so I knew I could trust them and I took the payments. Now I am not taking Sage because I've had 2 huge chargebacks this year, both American Express who used to be my best card to take. The larger cb was $992 and American Express initially gave me a verbal ok to process the order on a 3-way conference call with the customer. They record all calls but it doesn't mean anything when there is a chargeback. Customer finally returned part of the shipment after 2 months so is not entitled to a full refund and Amex won't do anything to fix it on their end. Fortunately I was able to get the money back by signing an unauthorized ACH form with my credit union. Now Sage is bugging me for the complete refund. They can take a hike!



    Oct 10 2016 13:58:01

    #4

    Ian S

    Join date : 2008-09-18      Posts : 154

    We were experiencing similar problems of many more than usual customers not completing their PayPal payments in late July this year and e mailed and asked for Mals advice.

    He suspected the problem was due to a change in the way PayPal returned customers to the cat and suggested that under the PayPal options in Mals cart set-up we select the option to 'return the customer direct to your website using the return link from your cart set-up'

    Then also enable the IPN option.

    This fixed the problem right away and since then we have far few uncompleted PayPal payment than we ever have - in fact to see an uncompleted PayPal payment is a rarity now.