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PayPal orders not coming through

    Oct 04 2016 12:55:22

    #1

    CoolBooks

    Join date : 2016-10-04      Posts : 3

    My web site form connects to Mal's cart, which takes payment through Paypal, connects back to Mal's, which emails an order copy and does an html call to my PHP script which emails the download link to the customer (and to me). At least it used to.

    Now all that happens is that I get a Paypal receipt. Nothing else works and if I set Mal's error reporting for the html call, no report is generated.

    I haven't changed anything so I don't know where to begin with this. It seems to me that Paypal is not returning the transaction to Mal's site.

    Payment status is listed as "unknown". This occurred on 9th August then corrected, then failed again on 18th August, OK on 19th for two of the three transactions then OK on 20th August for one of the four transactions. Since then it hasn't worked at all.

    Martin



    Oct 06 2016 17:07:53

    #2

    CoolBooks

    Join date : 2016-10-04      Posts : 3

    Hi Martin,

    I would strongly recommend you switch to using PayPal Express checkout if you need to return the customer back to the cart after paying.  It has never worked well with PayPal Standard and, as you have observed, has become particularly unreliable over the summer.

    Regards,

    Mal Stewart

    ________________________________________

    Hi, Mal. I have no idea how to do that.

    Here are the instructions I followed in the past:-
    After logging in click on the cog wheel "Profile" in the menu bar. .
    Click on Summary (left side of menu bar).
    Scroll down (left column) to Selling Tools
    Click on Seller Preferences
    At Website preferences click on Update
    Set Auto return: ON
    Set Return URL: http://www.The-Cool-Book-Shop.co.uk/ebook_help.htm
    Set Payment Data Transfer (optional) OFF
    Set "Encrypted Website Payments" Payment: Off
    Set PayPal Account Optional to Off
    Set Contact Telephone Number to Off
    Set "PayPal Express Checkout Settings" transfer payments: NO
    Click SAVE

    Now, on that last point I have changed it to YES and clicked on the Test button.
    That results in an error message as follows:
    The page isn't redirecting properly
    Firefox has detected that the server is redirecting the request for this address in a way that will never complete.
    This problem can sometimes be caused by disabling or refusing to accept cookies.



    Oct 06 2016 17:36:16

    #3

    GT

    Join date : 2008-09-18      Posts : 3207

    Simply change to PayPal Express as Mal has suggested...

    PayPal offers a number of different payment services, click here for more information:

    Don't use PayPal
    Use PayPal Payments Standard
    Use PayPal Payments Advanced - Premium accounts only
    Use PayPal Payments Pro - Premium accounts only
    Use Express Checkout

    Having trouble with a form or need one building?
    Fast turnaround, but I do charge :)

    Mal's Forms / Scripts and the syntax are here.




    Oct 06 2016 18:04:44

    #4

    CoolBooks

    Join date : 2016-10-04      Posts : 3

    On 6 Oct 2016, at 18:24, Mal Stewart wrote:

    It is an option in the cart setup.

    _____________________________

    Ah, apologies! I assumed it was on the Paypal site.

    OK, I've selected "Use Express Checkout" in your Cart setup.
    I've followed your instructions (right hand column on that page) to change my Paypal account to grant API access.

    What selection must I use for "Express checkout placement", please?

    Sorry to be a pain but, hey, I'm 65 !