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Free shipping for downloads

    Jan 25 2017 14:19:24

    #1

    James Loudon

    Join date : 2008-09-18      Posts : 6

    On our shop page we sell physical products as well as downloads. Shipping is free for UK where we are based, 3 for Europe and 4 for elsewhere.
    Problem is when you order the download and you live abroad it still charges shipping.
    Our workaround is to tell customers to put their country as UK but there must be a better way.
    Any ideas on this?
    Thanks



    Jan 26 2017 07:48:57

    #2

    Alan

    Join date : 2008-09-18      Posts : 2944

    If you are
    1) still using option 7 and units=price
    2) not using discountpr
    3) not using Advanced shipping
    4) not using Pay.cfm

    then add noship with a value of 1 to downloaded products.
    For example,
    <input type="hidden" name="noship" value="1" /> if using add.cfm, or noship1, noship2 etc., if using addmulti.cfm.

    Alan
    Some shipping help documents are available at www.stoner.org.uk/mals/




    Jan 26 2017 13:05:58

    #3

    James Loudon

    Join date : 2008-09-18      Posts : 6

    Outstanding, thanks very much Alan, sorted.
    One further question though
    If I do this it removes the shipping options in the cart page which is what I want but when I go to checkout, it asks for a shipping address, which I think is confusing for customers. Any way to modify that?
    Thank you.
    James



    Jan 27 2017 08:37:23

    #4

    Alan

    Join date : 2008-09-18      Posts : 2944

    An earlier thread http://www.mals-e.com/viewtopic.php?id=25579&mid=25579&fid=2&pageID=2 may help but may not be conclusive.

    I assume one complete address is always needed for a card handling site.

    Alan
    Some shipping help documents are available at www.stoner.org.uk/mals/