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Re:Alert for Abandoned Cart

    Feb 09 2017 08:37:30

    #1

    Alan

    Join date : 2008-09-18      Posts : 2951

    Our experience is that a 'black' order in cart admin would mean the cart received positive feedback about payment.

    And red means that the payment system, e.g. Paypal, is not set up to send feedback, did not send feedback, sent negative feedback, or sent feedback that didn't arrive back at Mals.

    So if it's red in admin, consulting the payment system record is necessary.

    I believe some payment systems email the merchant when a payment is made. In that case it might be possible to detect the lack of a response within x minutes of receiving an order email from Mal.

    Alan
    Some shipping help documents are available at www.stoner.org.uk/mals/