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Orders highlighted in Red

    May 29 2017 15:26:22

    #1

    a1triumph

    Join date : 2009-11-07      Posts : 5

    Hi sorry as fairly new to using this service in anger!. Looking through our order list there are several highlighted in Red - I cannot find anything that signifies what this refers to - I'm presuming that they are orders that have been cancelled in some way as I have no record of them in Paypal either Sorry it's a simple question!
    Cheers



    May 30 2017 03:48:35

    #2

    Debbie Q

    Join date : 2008-09-18      Posts : 4990

    Orders in red mean the cart does not know the status. Usually it means the order did not go through for some reason. A failed transaction or an abandon cart are 2 common reasons. Sometimes The order has gone through and PayPal simply didn't make a call back to the cart so you need to check to make sure there is no record of the sale in PayPal.

    Debbie Q

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    May 30 2017 07:17:06

    #3

    a1triumph

    Join date : 2009-11-07      Posts : 5

    Hi Thanks for the reply, I thought it was likely to be something like this, will just have to keep an eye on it in the future. Thanks again