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Cart Not Remembering customer details

    Mar 09 2010 18:30:46

    #1

    Ian S

    Join date : 2008-09-18      Posts : 154

    Hi,
    We have a customer who orders fairly regularly but has complained (more of a moan) that that even though he clicks on 'remember details' the cart only remembers his details for a couple of weeks.

    Would this be an issue with his PC clearing out cookies after a certain period?

    Thanks
    Ian



    Mar 09 2010 18:32:55

    #2

    anon

    Join date : 2008-09-18      Posts : 488

    Yes, it is a cookie issue on his PC.



    Mar 09 2010 18:59:17

    #3

    Ian S

    Join date : 2008-09-18      Posts : 154

    Wow, that was quick - thanks.

    I know this insn't really a Mals issue, but I'm not particualrly knowlegable on this stuff.

    Is there a setting somewhere in windows internet explorer to delete cookies after a certain period of time?

    Ian



    Mar 09 2010 21:05:04

    #4

    GT

    Join date : 2008-09-18      Posts : 3207

    It is the cookie death date after being installed Ian, Mal's sets it I think at 21 days.

    Having trouble with a form or need one building?
    Fast turnaround, but I do charge :)

    Mal's Forms / Scripts and the syntax are here.




    Mar 10 2010 21:55:36

    #5

    Ian S

    Join date : 2008-09-18      Posts : 154

    Thanks for your replies.

    Is the 'death date' not changeable? 21 days doesn't seem long at all.

    Ian