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Re:Disappearing shipping info - Please HELP!

    Nov 09 2008 20:19:46


    just visiting

    Join date : 2008-09-18      Posts : 2973

    I'm aware of only two situations when an option will not show.

    One is where multiple options result in zero cost shipping in which case only the first will show.

    The other is where the carrier returns an error or "not available" response for that service for that package. I guess this is because the service is not available for the weight or between the locations.

    Neither is an obvious candidate so I'd be inclined to email Mal for advice.

    P.S. I've no experience of using the calculators but had supposed the destination zip would have been requested before a quote was given. It wasn't.

    Some shipping help documents are available at