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Cart not allowing address to be entered correctly

    Jan 22 2014 00:24:06

    #1

    Steve

    Join date : 2008-09-18      Posts : 17

    Something has suddenly stopped working with the address options. A Canadian customer wants the item shipped to a US address. He gets the shipping quote with a U.S State and zip code. Then, when he goes to payments, he is unable to enter his Canadian address in the Billing Address area. It will not accept the Province and the Country has no option to be changed. Has something been changed? I've not had this problem in the past and many Canadians have had the items shipped to a U.S. address.



    Jan 22 2014 04:41:54

    #2

    GT

    Join date : 2008-09-18      Posts : 3238

    I would email Mal about it.

    Having trouble with a form or need one building?
    Fast turnaround, but I do charge :)

    Mal's Forms / Scripts and the syntax are here.




    Jan 22 2014 12:40:47

    #3

    Steve

    Join date : 2008-09-18      Posts : 17

    Mal says there is now an option for this. It is a checkbox under Customize > Checkout Fields > Advanced shipping.



    Jan 22 2014 13:20:01

    #4

    GT

    Join date : 2008-09-18      Posts : 3238

    OK, I've logged in to both a free and premium account and there is no "Customize > Checkout Fields > Advanced shipping" checkbox or area.

    Having trouble with a form or need one building?
    Fast turnaround, but I do charge :)

    Mal's Forms / Scripts and the syntax are here.




    Jan 22 2014 15:18:08

    #5

    Steve

    Join date : 2008-09-18      Posts : 17

    It took me a few minutes to find it.

    Under Cart Setup, there is a subheading Customize. Under that is a subheading, Checkout Fields. On that page, there is an "Advance Shipping" area with a check box for allowing the country to be changed from what was entered in the shipping calculator.