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Oh no! Fast help please, I just made a big mistake

    Jun 13 2014 05:37:46

    #1

    JameyLynn

    Join date : 2008-09-18      Posts : 97

    Oh no! I just put out a newsletter, so I can't retract my sale. But I made a big error.

    I am giving 10% off specific items. That is ok.
    I wanted to offer free shipping on orders of 100. or more. Should have been ok.

    BUT, the cart does not look at the total. It is giving the 10% off, so the people only actually have to spend 90 and then they will get the free shipping too.

    I can't just set the discount up at 111.11 because the discount is only on certain items, not everything. I really need to have them physically spend the 100. Help.

    JameyLynn
    Howaco Glass Supply Co
    www.howacoglass.com




    Jun 13 2014 05:47:55

    #2

    Debbie Q

    Join date : 2008-09-18      Posts : 4999

    Had the same thing happen to me the other day. I would email Mal directly.

    Debbie Q

    Mal's Support: www.mals-e.com/support.php
    GT's Forms and examples: www.malsforms.com
    Helpful java scripts: www.gemasana.com/mals
    Shipping help documents: www.stoner.org.uk/mals

    My Create-A-Book Publishing - mycreateabook.com
    Personalized Books, Music CDs and Gifts for all ages and occasions.

    Please help me out and share my site on your networks.




    Jun 13 2014 06:00:56

    #3

    JameyLynn

    Join date : 2008-09-18      Posts : 97

    Thanks Deb, I just sent him an email. I don't know why it would calculate free shipping on the dollar amount before any discounts, Hopefully he can come up with a fix. For now I disabled the coupon and put on my website that I would manually correct it, so at least I am not going to be eating the loss, but customers will spend more if they are not spending money that they have to wait for a refund for.

    ps, glad I am not the only one that makes mistakes like that!

    JameyLynn
    Howaco Glass Supply Co
    www.howacoglass.com




    Jun 13 2014 14:17:07

    #4

    Debbie Q

    Join date : 2008-09-18      Posts : 4999

    I don't think it is a mistake we made. I think the cart just calculates it in the wrong order. My loss was small and it is rare so I was not too worried about it.

    Debbie Q

    Mal's Support: www.mals-e.com/support.php
    GT's Forms and examples: www.malsforms.com
    Helpful java scripts: www.gemasana.com/mals
    Shipping help documents: www.stoner.org.uk/mals

    My Create-A-Book Publishing - mycreateabook.com
    Personalized Books, Music CDs and Gifts for all ages and occasions.

    Please help me out and share my site on your networks.




    Jun 13 2014 16:52:42

    #5

    JameyLynn

    Join date : 2008-09-18      Posts : 97

    Debbie Q said I don't think it is a mistake we made. I think the cart just calculates it in the wrong order. My loss was small and it is rare so I was not too worried about it.

    Mal sent me this message you posted. I emailed him again, I'm not sure I am explaining the problem right for him to understand the issue.

    My loss will not be small. I ship heavy items. I tried to explain to him that we need the option to be able to have the free shipping kick in AFTER the discount is calculated. I need my customers to physically spend a certain amount before I can eat the shipping.

    Lesson learned for me, I will definitely test the coupon codes before I put out my newsletter. This was my fault that I didn't test it first. But I just did not think that free shipping would be calculated on pre-discount price.

    JameyLynn
    Howaco Glass Supply Co
    www.howacoglass.com




    Jun 14 2014 01:40:43

    #6

    Debbie Q

    Join date : 2008-09-18      Posts : 4999

    I totally understand your situation. You are losing $10.00 on every sale because of it.

    Debbie Q

    Mal's Support: www.mals-e.com/support.php
    GT's Forms and examples: www.malsforms.com
    Helpful java scripts: www.gemasana.com/mals
    Shipping help documents: www.stoner.org.uk/mals

    My Create-A-Book Publishing - mycreateabook.com
    Personalized Books, Music CDs and Gifts for all ages and occasions.

    Please help me out and share my site on your networks.