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Unknown shipping zone

    Jan 26 2015 15:05:21


    Ian S

    Join date : 2008-09-18      Posts : 156


    We use shipping option 7 with 4 shipping zones for various regions.

    Yesterday we got an order which somehow had shipping zone 6 which means the cart has not calculated any shipping at all - the customer thinks we are shipping for free.

    Has anyone else had this problem ?


    Jan 27 2015 10:48:17



    Join date : 2008-09-18      Posts : 2977

    With shipping options 5 and 7, if the cart knows that shipping is going to be free because there are no shipping "units" in the order, it does not bother the customer to select a zone. Instead it sets the zone to 6 and shipping to 0.

    First step must be to check that the product had a units value.

    Some shipping help documents are available at

    Jan 27 2015 10:58:57


    Ian S

    Join date : 2008-09-18      Posts : 156

    Thanks Alan,

    That's what was wrong - 'units' contained a typo.

    Fixed now.

    Many thanks