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Paypal: customer does not get download email

    Aug 24 2016 15:28:55

    #1

    dplautMyAccount

    Join date : 2009-01-31      Posts : 15

    We sell downloadable items. Sometimes when a paypal orders is placed the customer does not get a download email and we don't get an email re: the customer having placed an order.

    Don't know if this is re: other paypal issues discussed recently but this is causing frustrated customers. Help.
    Here is an example order number from today. 4624176



    Aug 24 2016 16:03:14

    #2

    GT

    Join date : 2008-09-18      Posts : 3240

    Are you using Linklok or similar program to send out the download link?

    Having trouble with a form or need one building?
    Fast turnaround, but I do charge :)

    Mal's Forms / Scripts and the syntax are here.




    Aug 25 2016 00:44:16

    #3

    dplautMyAccount

    Join date : 2009-01-31      Posts : 15

    Yes, Linklok. We don't get an email about the orders that are affected.the "store order: xxxxxxx" emails. This only affects some orders, not all orders.