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On going PayPal IPN problem

    Oct 14 2009 15:49:34


    Mal Stewart

    Join date : 2008-09-18      Posts : 135

    PayPal have informed me that they are having an ongoing problem with their IPN system. The effect is that you won't get an email notification from the cart, the customer won't get a receipt.

    Check into Admin to make sure you haven't missed any orders!

    I will update this thread when (if) they tell me it is working again...


    Mal's E-commerce Ltd

    Oct 14 2009 19:18:09


    Ian S

    Join date : 2008-09-18      Posts : 155

    We're getting e mail notifications for PayPal orders Mal. (we are in the UK if this makes a difference)


    Oct 14 2009 19:49:26


    Debbie Q

    Join date : 2008-09-18      Posts : 4997

    I have been getting them just fine too. Wonder if it is server related? I am on ww3 and ww4.

    Debbie Q

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    Oct 14 2009 20:36:30



    Join date : 2008-09-18      Posts : 50

    We're not getting the notification from mals but are from paypal (USA). The payment is in paypal but shows as unconfirmed in Mals and won't transfer to our store admin. We use merchant moms and quite a few are having problems so now we know why. Thanks for keeping us informed, Mal, we appreciate it!

    Oct 14 2009 20:49:15


    Nigel B

    Join date : 2009-10-14      Posts : 64

    Likewise as of this morning we are getting the notification from Paypal but not from Mals. I note that Paypal IPN is turned off in my account. But I think Mals makes each individual order process the IPN differently. Either way its always worked before so Paypals IPN is not working correctly for me. We are in New Zealand

    Thanks for the update Mal it saves me a ton of detective work.

    Oct 14 2009 23:07:54


    Mal Stewart

    Join date : 2008-09-18      Posts : 135

    I've just received this:

    [3] Resolved: This notification is to inform you that the following issue has been resolved as of Oct 14, 4:00 PM PDT (Oct 15, 12:00 AM BST).
    (Sent Oct 14, 4:05 PM PDT by DN)

    Service: Live Site

    During the time listed below you may have experienced the following:
    Some merchants may be experiencing errors with Instant Payment Notifications (IPNs).

    Affected Product(s):
    - Order Management (IPN / PDT)

    Start Time: Oct 14, 2:30 AM PDT (Oct 14, 10:30 AM BST)

    End Time: Oct 14, 4:00 PM PDT (Oct 15, 12:00 AM BST)

    We apologize for any impact caused by this incident.

    PayPal Merchant Technical Services

    Mal's E-commerce Ltd

    Oct 15 2009 00:24:27


    Nigel B

    Join date : 2009-10-14      Posts : 64

    Hi again. I have just had another order and confirm that this order through Paypal worked perfectly this time.
    (hope it stays that way)

    Thanks again Mal !

    Oct 16 2009 10:23:25



    Join date : 2009-10-16      Posts : 1

    Hi There,

    I am still not getting an email to say I have an order and even though I get a paypal one to say I have funds when I login into my cart list in Mals the orders are showing as red 'unknown' - it's worked for two years so I am not quite sure what to do.

    Do you know if Paypal are still having problems?

    many thanks!

    Oct 17 2009 10:22:17



    Join date : 2009-10-15      Posts : 2

    Ok problem fixed