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How to make cart more intutive?

    Jan 19 2010 05:11:44



    Join date : 2008-10-15      Posts : 22

    Customers fail to use the quantity box.

    I have set up my product pages with a quantity box and it functions just fine, but I have enough customers who either make 5 cycles (Add to the cart - Continue Shopping) when all they had to do was enter quantity 5 the first time through, or they write to me because "I clicked Add to Cart but all it says is , "cart is empty". It happens often enough that I would like to eliminate their frustrations.

    You can see my product page at the below URL. It says "Enter Qty." right next to the box. Does anyone have better text or layout you could suggest?

    Thanks for any ideas!

    Jan 19 2010 06:58:52



    Join date : 2008-09-18      Posts : 3235

    Ever thought of fixing all of the errors on the page and then seeing if you still have problems Al?

    This form should work for you:
    <form method="post" action="">;
    <input type="hidden" name="return" value="">;
    <input type="hidden" name="userid" value="A416528">

    <input type="hidden" name="scode1" value="4x6 acrylic cutout">
    <input type="hidden" name="product1" value="4x6 acrylic cutout">
    <input type="hidden" name="units1" value="0.25">
    <input type="hidden" name="price1" value="32.67">
    <span class="style6">4x6&quot; <b>$32.67</b></span><br>Enter Qty. <input type="text" name="qty1" size="1">
    <input type="hidden" name="scode2" value="5x7 acrylic cutout">
    <input type="hidden" name="product2" value="5x7 acrylic cutout">
    <input type="hidden" name="units2" value="0.37">
    <input type="hidden" name="price2" value="35.90">
    <span class="style6">5x7&quot; <b>$35.90</b></span><br>Enter Qty. <input type="text" name="qty2" size="1">
    <input type="hidden" name="scode3" value="8x10 acrylic cutout">
    <input type="hidden" name="product3" value="8x10 acrylic cutout">
    <input type="hidden" name="units3" value="0.8">
    <input type="hidden" name="price3" value="52.31">
    <span class="style6">8x10&quot; <b>$52.31</b></span><br>Enter Qty. <input type="text" name="qty3" size="1">
    <p align="center"><input type="submit" name="CHECKOUT" value="Add to your Cart"></p>

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    Fast turnaround, but I do charge :)

    Mal's Forms / Scripts and the syntax are here.

    Jan 19 2010 14:48:38


    Debbie Q

    Join date : 2008-09-18      Posts : 4998

    Your page looks pretty clear cut to me. (pardon the pun) As a friend often says to me. "You can't cure stupid." If customers are not entering a qty on your page it is because they are being stupid.

    Debbie Q

    Mal's Support:
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    Jan 19 2010 19:13:06



    Join date : 2008-10-15      Posts : 22

    Thanks, GT. I didn't know there was a site that would check your HTML like that. It looks like since I don't have a Doc Type that the errors listed may or may not be true. I'll know when I add the Doc Type.

    Thanks also for your time with the form code.

    My site actually works perfectly, which is amazing with all the errors! I'm just looking for ideas to make it more "stupid proof" like Debbie says.

    Looking for anyone who has had similar concerns and if they found a good solution.


    Jan 19 2010 19:44:06



    Join date : 2008-09-18      Posts : 2978

    When the Buy button is used you could check that a qty field has been entered and display a message if not.

    Some shipping help documents are available at

    Jan 19 2010 19:50:16



    Join date : 2008-09-18      Posts : 488

    One thing that could help is using default quantities. Default to 1 if using add.cfm and 0 if using addmulti.cfm. Such as:

    <input type="text" name="qty" value="1" size="3" title="Enter quantity">