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PayPAl not redirecting to download pages.

    Feb 26 2010 23:14:09

    #1

    Timothy I. Koen

    Join date : 2008-09-18      Posts : 51

    This is a free account. What settings do I need to make to have PayPal redirect a paying customer to the download page after they purchase?

    I got an email the other day from a customer who said they never were sent to the download page. What did I do wrong?

    Tim Koen




    Feb 27 2010 03:27:30

    #2

    Debbie Q

    Join date : 2008-09-18      Posts : 4998

    Make sure you have the cart and paypal both setup correctly.

    In your admin in the cart set up, click the "PayPal" link. 1) Check the button by Website Payments Standard. 2) Enter your PayPal email address. 3) Return the customer back to the cart. 4) check the box where it says "PayPal should make an IPN call to the cart to confirm when someone pays." Don't forget to check the update button at the bottom.

    In PayPal Click the "Profile" tab. Under "Selling Preferences" find the "Website Payment Preferences" link and click it. Set "Auto return" to On and enter your website URL. It doesn't matter what you put there. The cart will override it and send the customer back to the Carts Thank-you page. Near the bottom under PayPal account optional click the "on" button.

    Debbie Q

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    Feb 27 2010 13:23:27

    #3

    Timothy I. Koen

    Join date : 2008-09-18      Posts : 51

    Debbie Q thank you. Here's what puzzles me. I must have had the PayPal part set up right in the past (I needed to fix it) because it works perfectly with my other shopping cart.

    Somewhere a long the line PayPal must of changed this. I don't recall making any changes.

    Tim

    Tim Koen




    Feb 27 2010 22:34:13

    #4

    Debbie Q

    Join date : 2008-09-18      Posts : 4998

    They occasionally do an update that messes with the settings.

    Debbie Q

    Mal's Support: www.mals-e.com/support.php
    GT's Forms and examples: www.malsforms.com
    Helpful java scripts: www.gemasana.com/mals
    Shipping help documents: www.stoner.org.uk/mals

    My Create-A-Book Publishing - mycreateabook.com
    Personalized Books, Music CDs and Gifts for all ages and occasions.

    Please help me out and share my site on your networks.