Community Forums 

Main Content

Cart Not Remembering customer details

    Mar 09 2010 18:30:46


    Ian S

    Join date : 2008-09-18      Posts : 155

    We have a customer who orders fairly regularly but has complained (more of a moan) that that even though he clicks on 'remember details' the cart only remembers his details for a couple of weeks.

    Would this be an issue with his PC clearing out cookies after a certain period?


    Mar 09 2010 18:32:55



    Join date : 2008-09-18      Posts : 488

    Yes, it is a cookie issue on his PC.

    Mar 09 2010 18:59:17


    Ian S

    Join date : 2008-09-18      Posts : 155

    Wow, that was quick - thanks.

    I know this insn't really a Mals issue, but I'm not particualrly knowlegable on this stuff.

    Is there a setting somewhere in windows internet explorer to delete cookies after a certain period of time?


    Mar 09 2010 21:05:04



    Join date : 2008-09-18      Posts : 3226

    It is the cookie death date after being installed Ian, Mal's sets it I think at 21 days.

    Having trouble with a form or need one building?
    Fast turnaround, but I do charge :)

    Mal's Forms / Scripts and the syntax are here.

    Mar 10 2010 21:55:36


    Ian S

    Join date : 2008-09-18      Posts : 155

    Thanks for your replies.

    Is the 'death date' not changeable? 21 days doesn't seem long at all.