Service FAQs

Main Content
Is it really free?
Who can use the service?
Do I need to know HTML?
Can I open more than one store?
Is there a restriction on the size of my store?
Is there a limit on the number of orders?
How do I take credit cards?
What is the URL of my store?
What currencies does the cart support?
What languages are supported?
Do you support recurring billing?
Do you send my customer a confirmation email?

 

Is it really free?

Yes and the service makes a profit too! Nearly all the revenue these days comes from people upgrading to the Premium service. Premium accounts are for busy merchants so it's important to me that the free service is good and that you do well...


Who can use the service?

Basically anyone with a computer and an Internet connection.  Individuals, clubs, schools, charities and small businesses are amongst the users.

However we absolutely will not host a cart for any site that includes; porn, racist or sexist material, any so called "adult" content, software for spamming or spam lists. We will delete any account that has this sort of material.  If you are unsure if this might include you or your organization then please ask first.


Do I need to know how to code HTML?

The shopping cart is complex application which can be bolted onto an existing website relatively seamlessly using only HTML. So we think it's fair to say that you do need at least a basic understanding. In particular you need to know how hyperlinks are constructed and how to create a form. The information in Support assumes that you have that knowledge.

Tutorials on basic HTML can be found at:

A good message board for Javascript, html and java:

 


Can I open more than one store/account?

Yes. We don't mind if you operate multiple stores.


Is there a restriction on the number of products in my store?

No. We don't host your product pages and the cart doesn't use a product database so there can be no restrictions on the number products you can have.

The only restriction you might find is if you are selling goods which are downloaded on the internet, for example software or .mp3 music files. The limits in the download system are 50 products for a free account and 500 for Premium.


Is there a limit on the number of orders?

The shopping cart is designed for small businesses, it is not suitable for high volume merchants. Although there are no specific limits on the numbers of orders, I recommend it as being suitable for merchants processing less than 30 orders per day for a Free account and 150 orders per day for Premium. More than that and you will find your order processing needs require a higher level of automation than is appropriate for lower volume merchants.


How do I take credit cards?

For a detailed discussion on accepting credit cards, click here....


What is the URL of my store?

You don't have one. The shopping cart at Mal's e-commerce is something you add on to an existing website by placing BUY ME buttons by the products and services you wish to sell.

The pages that describe your products have to be hosted elsewhere. One of the advantages of this is that you can continue to use the same URL, or web address. Have a look in the Help files for more information.


What currencies does the cart support?

You can use any currency with the cart, it does not use a currency symbol at all, instead the denomination of values are indicated by a written phrase. The default is "All prices are in US Dollars" but you can change it to anything you like.

Numeric values in the cart can be displayed as:

  • 1,000,000.00
  • 1.000.000,00
  • 1.000.000

 

What languages are supported?

The cart can be setup to use one of the following languages:

  • English - US
  • English - European
  • French
  • German
  • Spanish
  • Portuguese - S American
  • Portuguese - European
  • Dutch
  • Danish
  • Swedish
  • Norwegian
  • Italian
  • Polish
  • Turkish
  • Croatian
  • Indonesian
  • Afrikaans
  • Romanian
  • Icelandic
  • Finnish
  • Hungarian
  • Greek
  • Estonian
  • Welsh
  • Czech
  • Bulgarian
  • Russian
  • Albanian

Do you support recurring billing?

We do not support the recurring billing systems of third party payment processors (we don't process payments either!). The problem is that regular payments tend to have to be setup on a product by product basis whereas a shopping cart is designed to encourage the sale of more than one product in a single order. The cart would never be able to reconcile a situation where it had two or more products in the same order with different payment schedules.


Do you send my customer a confirmation email?

Yes, the cart can be configured to send the customer a receipt at the time the order is placed. The receipt is free from adverts and can be customized to include your own personalized message. You can use plain text emails or upload your HTML template.

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